Refund policy

Refund & Cancellation Policy

All sales are final. Once an order is placed it enters fulfillment immediately and cannot be cancelled, changed, or refunded. Please double-check your size, color, and shipping address before completing checkout.

Returns

We do not accept returns or exchanges. The only exception is if you receive an item different from the one you ordered.

How to start a claim

Email bloxbark@gmail.com within 7 days of delivery with your order number and clear photos of the item you received. The garment must be unworn, unwashed, and untampered with. Claims submitted after 7 days cannot be processed.

Review and refunds

We review all claims within 10 business days of receiving your photos and will let you know whether the claim is approved. If approved, you'll be refunded to your original payment method within 10 business days of approval. Your bank or card issuer may take additional time to post the refund. If more than 15 business days have passed since approval and you haven't received it, email bloxbark@gmail.com.

Shipping times

Orders ship within same day to 7 business days of purchase. Delivery times vary by destination — you'll receive tracking as soon as your order ships. If we are unable to ship your order within 30 days, you may cancel it for a full refund.

Address errors

We are not responsible for orders shipped to an incorrect address entered at checkout. Contact us immediately if you think you made a mistake and we'll help where we can, though changes can't be guaranteed once fulfillment begins.